By region
By region
By region
By region
Travel insurance
Schengen-compliant and worldwide travel insurance covering medical, baggage, trip delay, and cancellation — issued in minutes from our Nairobi, Nigeria, Zambia and Dubai offices.
Schengen-compliant
Cover that meets visa-application requirements for the Schengen Area.
Worldwide cover
Plans available for travel across Africa, the Middle East, Asia, and Europe.
Group rates
Discounted premiums for groups, corporate travel, and MICE programmes.
Issued in minutes
Policy documents sent by email and ready before you reach the airport.
What is travel insurance?
Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while traveling to Dubai, Abu Dhabi and the other various destinations in our list.
Travel insurance can usually be arranged at the time of the booking of a trip to cover exactly the duration of that trip, or a “multi-trip” policy can cover an unlimited number of trips within a set time frame. Some policies offer lower and higher medical-expense options; the higher ones are chiefly for countries that have high medical costs, such as the United States.
Some credit card issuers offer automatic travel insurance if travel arrangements are paid for using their credit cards, but these policies are generic and particular care must be taken to take into account personal requirements. There are many travel insurance policies available in the market place, but care must be taken of what events are covered by each policy, and what exclusions, exceptions and limits apply, besides other issues.
Photo: Austin Hervias
What’s covered
Emergency medical, evacuation, and repatriation cover.
Reimbursement for cancellation, curtailment, and missed departures.
Cover for lost, stolen, or delayed baggage and personal items.
Protection against accidental injury or damage to third parties.
Specific terms, sums insured, and exclusions vary by plan. Full policy wording is provided before purchase.
TLC
All bookings must be made through an authorised representative of the Company.
Your contract in respect of your holiday is made with Eros Africa Limited ('the Company'), registered in Kenya and all bookings are subject to these terms and conditions.
All communications by the Company in relation to your holiday will be sent through the company email addresses.
All bookings must be made through an authorised representative of the Company. At the time of booking the Company booking form must be completed and submitted together with a deposit as stipulated by the authorised representative of the Company and the cut-off dates are given.
Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues an official notice and hotel confirmation number. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
Your holiday must be paid in full at least 30 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit.
If you book within 30 days of your departure date payment must be made in full at the time of booking.
All special requests, such as dietary requirements, should be noted on the booking form.
The Company will provide the service as set out and confirmed in writing.
The Company is under no obligation to furnish a breakdown of the costs involved in a holiday. The Company reserves the right to notify you of any increase in price before accepting your booking.
After a Confirmation Invoice has been issued, the price of your holiday is subject to surcharges only in limited circumstances — variations in transportation cost, fuel, published airfares, taxes, exchange rates, or government-introduced levies. The Company will absorb the first 2% before passing any surcharge to you.
If a surcharge would increase the total holiday price by 10% or more, you may cancel within 14 days of the revised Invoice and obtain a full refund less costs already incurred.
You may cancel your holiday at any time by notifying the Company in writing. The following charges apply:
| Notice period | Charge |
|---|---|
| 30 days or more | 50% of Deposit |
| 15 – 30 days | 100% of Deposit |
| 8 – 15 days | 80% of Tour Cost |
| 1 – 7 days | 100% of Tour Cost |
Written cancellations are accepted on all working days except Sunday — any cancellation sent on Sunday is processed the following Monday. For the Christmas and New Year period (20 Dec – 05 Jan) payment is non-refundable.
No compensation is payable for changes or cancellations caused by Acts of God (Force Majeure), war, civil unrest, terrorist activity, natural disasters, adverse weather, or other events beyond the Company’s control.
FAQ
We can issue cover for any destination worldwide — including Schengen visa applications, the UAE, the US, Asia, and intra-African travel.
Most policies are issued within an hour of payment. If you need urgent visa cover, message us on WhatsApp and we will expedite.
Yes. We negotiate group rates for delegations of 10 or more and can issue per-traveller certificates from a single master policy.
Standard exclusions apply: pre-existing conditions (unless declared and accepted), high-risk sports without a rider, and travel against medical advice. We will walk you through the full schedule before you buy.
Tell us the dates and destination — we’ll come back with a quote.
